Steps:
- In Outlook, check to see if the Skype Meeting add-in is listed in "Slow or disabled COM Add-in's" in File > Info.
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a) If the option for "Slow or disabled COM Add-in's" is not present, move to step 2.
b) If it is listed, select option to always enable this add-in.
2. Go to File > Options > Add-ins > Go > check the box for the Skype Meeting add-in and select OK. This will enable the add-in for this session.
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3. Close Outlook and reopen, then check Calendar to see if the Skype Meeting option is available in the ribbon.
a) If the meeting add-in is present, issue should be resolved. Client can further test the issue be restarting the computer completely and see if the Skype Meeting add-in persists.
b) If it is not present, check File > Info for "Slow or disabled COM Add-in's". If "Slow or disabled COM Add-in's" is not present or Skype Meeting is not shown, move to step 4.
4. Close Outlook and open as Administrator. Go to File > Options > Add-ins > Go > check the box for the Skype Meeting add-in and select OK. Close Outlook and open normally. If Skype Meeting option is available in Calendar. If it is not, check to see if the add-in is listed in "Slow or disabled COM Add-in's". If it is still not listed, move to step 5.
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5. Ensure the add-in install file, UCAddin.dll, is located in C:\Program Files\Microsoft Office\root\Office16 (Office15 if they are using 2013 applications. This can also vary depending on if they installed Skype for Business/Lync as a standalone as it will be in the C:\Program Files\LyncInstall\Microsoft Office\Office15 or Office 16 folder).
a) Close Outlook and open as administrator.
b) Go to File > Options > Add-ins > Go > highlight Skype Meeting and select Remove. Close Outlook and reopen.
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c) Go to File > Options > Add-ins > Go > Add > navigate to C:\Program Files\Microsoft Office\root\Office16 (Office15 if they are using 2013 applications) and select the UCAddin.dll file and click OK. Close Outlook and open normally.
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d) Test making a Skype Meeting in Calendar.
- If Issues Persist, Look To Escalate Ticket.