The entries in yellow and red are obsolete remnant of old uninstalled software, you can see the image path reads “File not found”. Right click and delete all these obsolete entries, restart the computer and check if that works.
If you still face issue and want to know the way how to delete a program using command prompt then try the steps provided below.
- Click on start.
- Type cmd in the search box.
- Right click on command prompt and select the option run as administrator.
- In the command prompt, type wmic and press Enter.
- Type product get name and press Enter. (see screenshot below)
Ex. product get name
It will take probably 5mins "Please wait..."
It will take probably 5mins "Please wait..."
Note: This will give you a list of program names installed on your computer to use in the next step. This list will not always have all of the programs listed in Programs and Features though.
- Type in either command below using the exact name of the program (ex: Microsoft Silverlight) listed in above within quotes that you want to uninstall, and press Enter.
(To be prompted Y/N to approve. Recommended) : product where name=”name of program” call uninstall
Ex. product where name=”RealDownloader” call uninstall
It will take probably 5mins "Please wait..."
(To NOT be prompted Y/N to approve) : product where name=”name of program” call uninstall /nointeractive
Ex. product where name=”RealDownloader” call uninstall
It will take probably 5mins "Please wait..."
(To NOT be prompted Y/N to approve) : product where name=”name of program” call uninstall /nointeractive
- If prompted, type Y to confirm uninstalling the program, and press Enter. (see screenshot above)
- When successfully uninstalled, you can close the command prompt.
Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.
